DATA PROCESSING CENTERS (DPCS)
Our company, with its extensive experience in designing, building, organizing operating activity and developing data center services, offers a number of services aimed at increasing and maintaining the services quality of data centers, both corporate and commercial, at an adequate level, to data centers operators. Improving the services quality is achieved through quick and efficient detection and timely elimination of failures in the infrastructure, through preventing incidents in the data center business critical systems. Among the services provided by us are the following:
- monitoring the data center systems availability;
- monitoring control of data center systems performance;
- round the clock data center support (Service Desk);
- audit of data center infrastructure;
- audit of maintenance data center works execution.
Data Centers Infrastructure Monitoring
Having its own round the clock monitoring service, we offer the service of complex (including proactive) monitoring of the data center engineering systems. The service can be organized both in the interests of the data center and in the interests of its clients. Such approach will allow to provide transparency of the data center services quality measurement and to prevent possible downtimes of critical infrastructure data center systems. For more details about monitoring, refer to the corresponding tab.
Round the Clock Data Center Service Desk
Our company offers the service on outsourcing, Service Desk, round the clock recording and processing of users requests
Data Center Project, Infrastructure and Maintenance Works Audit
We offer services on independent audit of data center projects for compliance with international standards (TIA-942), data center infrastructure systems audit and regular audit of performance of data center infrastructure maintenance works. Having practical experience of uninterrupted data center engineering systems operation, our specialists will help to minimize disadvantages of designing the ready data center, to eliminate blunders in organizing operation, to reduce downtime risks and even to help with market positioning for the commercial data center.
Process approach, following the best international practices and possession of important practical experience allow us to offer and to help our customers to solve their business tasks.
Knowledge Base on Commercial Data Centers
Having real information about qualitative characteristics of a number of leading commercial data centers, having reliable historical information about availability on the basis of our own monitoring data, we form independent knowledge base about the data centers market in St. Petersburg and Moscow, which helps us and our partners with site selection to host our IT projects. We are ready to provide all the possible free assistance and consultations to the companies interested in hosting their server capacities at commercial sites.
Service on data center systems availability monitoring provides the data center with the opportunity to improve the quality of provided services by solving the following tasks:
- quick and efficient detection of problems in functioning of data center infrastructure components;
- determining the failure location and nature;
- determining the failure effect on provision of the data center services, which allows to set priorities in works on eliminating failures in the optimal way;
- proactive monitoring of changes in the data center infrastructure work and prevention of possible failures;
- formation of reports on data center services availability for the purpose of regular reporting on implementation of SLA to data center customers.
Basic Functionality of the Monitoring Service
- monitoring availability of data center communication channels at the client level;
- monitoring availability of power supply at the rack level (PDU);
- monitoring of environmental at the rack level (rack front air temperature mode, rack front air humidity);
- monitoring of physical equipment security at the rack level (rack vibration, rack tilt, rack doors opening (front and rear), video recording of events at the level of a number of racks, video recording of events at the rack level);
- automatic notification of data center personnel in case of violation of availability or deviations from target parameters;
- automatic notification of data center personnel and the client's personnel on the events related to violation of physical equipment security;
- long-term storage of historical data (temperature, humidity, log events, video archive).
Extra Services
- monitoring electric power consumption at the rack level (using intelligent PDUs);
- monitoring availability of data center communication channels for each service provider;
- monitoring availability of the reserved data center communication channels;
- monitoring data center infrastructure systems (UPS, chiller, DDG);
- automatic notification of data center personnel on unavailability of data center systems;
- analysis of data on temperature modes and recommendations;
- audit of data center infrastructure, analysis, recommendations for improvement;
- audit of maintenance works composition on data center infrastructure, analysis, recommendation;
- audit of maintenance works performance on data center infrastructure, regular reporting.
Advantages of the Monitoring Service
- Short terms of the service connection;
- objectivity of information due to the fact it is collected by a company independent from the data center.
As part of the service, the data centers audit is performed in the following subject fields:
- data center infrastructure both from the technical side (technical solution and the level of reliability of subsystems providing data center) and from the side of formalization and implementation of regulatory procedures (availability, level of formalization, regularity of maintenance works);
- management processes of data center services provision from the side of availability and level of maturity of the existing in the data center service management processes;
- management processes of marketing and sales services provided by the data center (availability, level of maturity of the process on promotion data center services, correctness of market positioning, integrity and completeness of the product line, distribution channels);
The audit is performed using industry-leading standards and guidelines for auditing and comprehensive analysis not only in the field of IT management but also in the fields of marketing, sales and promotion of IT services, which makes its results very effective in terms of complexity of the impact on the final economic indices of the commercial data center.
According to the results of the audit, a report for the data center management, , which contains information necessary to make management decisions, is generated:
- a list of infrastructure risks and shortcomings of the IT infrastructure and providing subsystems which should be eliminated;
- a list of absent processes, policies and procedures, classified by degree of criticality for business in the current circumstances;
- a list of substandard and “ruptured” processes, presence of unnecessary procedures and tasks executed inefficiently;
- recommendations on elimination of the detected shortcomings and measures to improve efficiency of the administrative activity.
Additionally, the report contains information and recommendations for the data center management, observance of which gives the data center the opportunity to improve the services quality, to effectively organize processes of managing information technology services provision, to make IT infrastructure stable and reliable and to make changes manageable, which should be reflected in consumer appeal of the commercial data center as a reliable supplier of quality and high-tech IT services.
The main results of execution of the recommendations made in the audit process and forming its value to the data center business are the following:
- Improving of the services quality, while maintaining the existing level of management costs due to bringing the control processes to correspondence with the best international practices and recommendations in the sphere of IT services.
- Formation of corrective and preventive actions on the revealed infrastructure risks in order to avoid possible technical problems, failures and disruptions in the infrastructure, to reduce losses and to minimize the associated costs.
- The increase in sales volume of the data center services, improving of profitability and investment appeal of the data center as a commercial organization.
- Independent regular monitoring and reporting on the execution of the schedule of maintenance works on operating the data center infrastructure.
The audit is performed by professionals having extensive experience in building and improving processes of managing information technology services provision in conditions of the commercial data center.
