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Support Service

Cooperation with IT-GRAD Company within consumption and provision of services is performed via the centralized support service. Support service works round the clock in 24x7x365 mode.

To ensure that your request is quickly and effectively processed, please read the, rules of interactionwith IT-GRAD’s Service Desk and, instruction onworking with Service Desk web portal, where you will be able to track the life cycle of applications from your company independently.

Contact Details of IT-GRAD Support Service:

E-mail: ServiceDesk@it-grad.ru

Support Service: +7 812 313-88-11

“We faced the problem of cleaning mail of large spam and viruses volumes. IT-GRAD provided us with a virtual server and with the necessary number of Spam Titan Licenses corresponding to the current needs of the company.”

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“For more than two years this company has been providing us with services of virtual infrastructure organizing based on VMware technology. Our business is telecommunication services, billing of which is one of the critical business tasks of “Prometey” Company. Due to “IT-GRAD”’s technical solutions the billing of our services is provided at the highest level.”

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“At this point we have abandoned 30 work stations and transferred our clients to the virtual desktops based on VMware View Solution, deployed in “IT-GRAD”’s public cloud. Workstations infrastructure has been arranged in a standard form which facilitates its support, reduces incidents response time and facilitates the process of input/output of new workplaces for the employees.”

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“Our company has been cooperating with “IT-GRAD” for a long time. We use such services as workplace organization, OCS telephony, 1C Rent and mail server hosting. Thanks to the company experts’ work all our employees bring a significant contribution to the business development.”

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“For two years we have been successfully partnered with IT-GRAD. We rent 1C: Accounting 8.2 and 1C: Trade Management 8.2 Configuration. These configurations have been finalized by IT-GRAD’s technical specialists in accordance with our wishes, for what we express special thanks to them.”

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“Two virtual servers have been organized on the basis of the dedicated infrastructure: Terminal Server + 1C server and DB server. This approach to IT organization has enabled us to provide high-quality infrastructure for accountants and to avoid capital expenditures.”

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“We are attracted by the data security in “IT-GRAD”’s “cloud” service. We can be sure that only licensed software and protected space will be used.”

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“We are satisfied with the quality of services provided by “IT-GRAD” Company. We can mention the quality of technical support and readiness to provide all necessary consultations quickly and efficiently. We are ready to recommend “IT-GRAD”’s virtual machines rent as a flexible solution allowing to avoid substantial costs on building your own infrastructure.”

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“While working with “IT-GRAD”’s team we have identified the following advantages of the used services: availability, price, flexibility and capacity of VMware platform itself. It is convenient to update our systems after making a full backup of the virtual machine, or a snapshot with the ability to roll back very quickly...

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